Gambling Help Hotline
Purchasing through quantumechoau.com is prohibited for individuals under 18 years of age. To ensure compliance with age restrictions, quantumechoau.com implements several methods to verify the identity and age of its members. Providing identification upon request is mandatory for all members.
Failure to submit the required identification within a reasonable timeframe may result in account termination and withholding of any winnings until proper verification is completed.
Play Responsibly
While gambling serves as a form of entertainment for many, some individuals may develop issues that lead to financial or personal harm. We are dedicated to offering a safe environment for players to manage and purchase their lottery entries online while encouraging responsible gambling practices.
If you feel that gambling is no longer an enjoyable activity, we strongly recommend seeking professional assistance.
Self-Assessment
Gambling Help provides resources to evaluate your gambling behavior:
- Complete the Self-Assessment quiz.
- If you’re unsure about your weekly gambling expenditure, use the Gambling Calculator to track your spending.
Gambling Support
If you or someone close to you may be facing challenges related to gambling, please contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a free, confidential, and nationwide service available 24/7.
For services in your area, please refer to state-specific resources.
Customer Assistance
If you need help with setting limits on your account, our customer service team is available by phone at 1300 188 911, via chat, or by email at [email protected].
Setting Spending Limits
You can set a weekly spending limit by logging into your account and going to My Account > Spend Limits. If you need assistance, please reach out to our Customer Support team for help.
Self-Exclusion
If you wish to self-exclude from our services, please contact Customer Support to begin the process.
- The self-exclusion period is 12 months.
- Any unplayed eligible tickets will be canceled, and deposits will be refunded.
- Your account must be ID verified in order to withdraw any remaining prizes to your bank account.
- You will receive a confirmation email regarding your self-exclusion.
- Once the self-exclusion period is over, you can request a review of your account by contacting our Gambling Liaison Officer at [email protected].
Lottery Odds
The odds for each game are available on the play page, along with detailed instructions on how to play, the odds for each division, and the upcoming draws. For more information, visit our Help Centre for a comprehensive breakdown of the odds across all our lottery games.
ID Verification
Purchasing through our services is not permitted for individuals under 18. We have strict verification processes in place to ensure that our members’ identities and ages are validated. Providing identification when requested is mandatory for membership.
Failure to provide valid identification in a timely manner may result in account suspension and withholding of any winnings until identity verification is completed.
For withdrawals, your account must be fully verified. In certain regions, ID verification is required before you can make any purchases.